
Tap Repairs
Washers, seats and cartridges:
Tap and toilet repairs make up more of our week in Kedron than any other job. Census figures put the average local household at 2.4 people, and every one of them leans on the same taps and cisterns a dozen times a day. Locals call us for drips, runs, weak flushes and worn washers, and we book them same-day where we can.
If we're late, $100 comes off your bill

Drips, running cisterns and slow fills are mostly repairs: a fresh washer, cartridge or valve puts them right. Cracks in a tap body, a cistern or a pan call for a new fixture instead, because no washer mends broken porcelain.
The usual splits look like this:
A tap or toilet that keeps coming back can cost less over time to replace than to keep mending. We judge that job by job, and we say which way we'd go before you commit to anything.
The housing mix decides what we find. At the last census, 59.9 per cent of homes here were detached houses and 30 per cent flats. One street can hold an interwar weatherboard with worn original-style fixtures and a 2010s unit with mixers throughout.

Water Efficiency Labelling and Standards (WELS) is the national scheme that scores taps and toilets by stars and water use, and products sold or installed here carry the label. WaterMark certification matters just as much: a fixture needs both before a licensed plumber can legally put it in.
The rental rules are stricter again. Queensland tenancy law sets these limits before an owner can bill a tenant for all water use:
New builds carry minimums of their own: a 4-star dual flush toilet and 3-star taps and showerheads in a new house, townhouse or sole-occupancy unit. Renovations are exempt, so an older bathroom can keep the fixtures it has.

No, the concealed leak adjustment from Urban Utilities does not extend to water lost through leaking taps or running cisterns. The adjustment exists for hidden leaks on buried pipes, and a dripping fixture sits inside your home, so the owner pays for every litre it sheds.
The boundary sits at the meter. Urban Utilities maintains the public mains up to your water meter, and everything from the meter to the last tap belongs to you as the owner. A single slow drip can shed thousands of litres across a year, which is why we treat a dripping tap as a job worth booking this week rather than next month.

Queensland leaves a short list of tap and toilet jobs open to anyone with the skill. That list covers a tap's jumper valve or washer, plus a cistern's drop valve washer, float valve washer and suction cup rubber. No licence, approval or report is needed, though the finished job still has to meet the standards the codes set.
Everything past that list belongs to licensed plumbers:
You receive a copy of that Form 4 for your records. The QBCC's online registers also let you check a licence before you sign anything.
From a weatherboard near St Anthony's School on Somerset Road to a mixer in a new unit block, the faults change with the fixture. Each of these pages carries the full story for its job:

Washers, seats and cartridges:

Running cisterns, leaks and weak flushes:

When a new tap beats another mend:

The valves behind a cistern that never fills:
$0 call-out fees, available 24/7, and same-day where we can.

Call (07) 3523 6484 or send a quick message about the job in Kedron, and we'll ask what we need to know.

We strip the tap or cistern where needed, test the seat and the valves, and tell you plainly whether a washer, a cartridge or a whole new fixture is the right fix.

You'll see a fixed quote before any work starts, with flat-rate pricing and no hidden fees. The job starts when you're happy with it.

Pay by card or EFTPOS on site after the work's finished, or choose Fix now, pay later.

Calls in Kedron come with $0 call-out fees, and there's no added charge for nights, weekends or public holidays.
Flat-rate pricing with no hidden fees, set out in a fixed quote before any work starts.
Our labour carries a lifetime labour warranty, our Fix-It-or-It's-Free guarantee backs it (T&Cs apply), and if we're late, $100 comes off your bill.
We work under QBCC No: 15024607, licensed and insured, and every job is done by a licensed plumber.
No, neither is usually an emergency, though both waste water until they're fixed. Water that won't stop is urgent: shut the isolation valve or the main at the meter, then call (07) 3523 6484. Our emergency plumber page steps through what to do first.
Yes, for a few parts: a washer or jumper valve in the tap, and the drop valve, float valve and suction cup parts inside the cistern. Those jobs still have to meet the standards. Swapping the whole tap or toilet is licensed work.
Yes, swapping a whole tap is licensed work in Queensland, outside the short home owner list. Putting in a new toilet counts as notifiable work, reported on a Form 4 lodged with the QBCC.
Yes, there are flow limits. To pass the whole water bill to a tenant, an owner needs indoor cold taps and single mixers at 9 litres a minute or less. A dual flush cistern sits at 6.5 litres full flush and 3.5 litres half flush.
The price depends on the part that failed, the tap or cistern type, any damage to the seat, body or porcelain, and how easy the fixture is to reach. We set the figure in a fixed quote once we've seen the job, before any work starts.
Urban Utilities looks after the public mains and the meter. The pipes and fittings between the meter and your taps belong to you as the owner, so leaks on that side are yours to fix.
Call (07) 3523 6484 to book a plumber in Kedron. We're available 24/7, with $0 call-out fees, flat-rate pricing and same-day where we can.
Current offers:
T&Cs apply. Mention this offer when booking.
To claim your $0 call-out fee, call (07) 3523 6484 today.